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Announcing an open source Puppet Module for Sonatype Nexus
TL;DR We’ve open-sourced a Puppet module to help manage the configuration of Sonatype Nexus instances. Check it out! The Build Engineering team at Atlassian has been running Sonatype Nexus instances for a few years now. We use Nexus for storing our public and private artifacts on https://maven.atlassian.com/ (which receives 2.6 million requests/day), publishing to maven […]
Why I nuked my old group chat clients
This story ends with me deleting Adium from my laptop, removing Skype’s “open at login” setting, and turning off Gmail chat on my work account. I just don’t need them anymore. Hipchat has taken their place–both in my workday and in my heart. In case you missed it… …Hipchat is now free for all teams, […]
Still building software with sticky notes?
Not anymore at Trulia. “The days of managing work items with sticky notes and a bunch of fragmented tools are long gone,” says Nate Van Dusen, Trulia’s Engineering Program Management Director. Like so many companies, Trulia’s success and growth meant they had to adapt to meet new challenges to stay successful. What they wanted was […]
Get your team started with knowledge-centered support
Ask any service desk team and they’ll tell you they’re swamped with requests. But ask them about knowledge management, and you’ll find many service teams think of it as an afterthought. Fighting fires is accepted as part of the job. So why isn’t knowledge a more highly regarded aspect of the arsenal? In fact, knowledge […]
What are the most common barriers to effective collaboration?
We let customers write all over our wall, and this is what happened
CI at scale, simplified with Bamboo 5.7
Whether you’re deep into CI or just getting started, planning for scale should always be considered. So today we’re excited to announce Bamboo 5.7 with new features to help you manage your servers as you scale up CI. Expiry has been extended to Deployments The biggest benefit to using a CI system is how frequently you […]
Jira Service Desk is now on Twitter, and we’re giving out t-shirts!
Jira Service Desk is now on Twitter Attention IT service management geeks: we’re going social! Let’s talk SLAs and swap tips on how to create a legendary service desk. From now on, @JiraServiceDesk will be the home for all IT service management content coming from Atlassian, while @Jira will remain the handle for all things agile and […]
Webinar recap: building a great agile team
If you tuned into the “Building a great agile team” webinar, then you participated in a first for the Jira team: We hosted three webinars in three different time zones to try and reach as many of our customers as possible. Between the three webinars, there were 316 questions asked by audience members. Our host […]
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or stored in someone’s brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo’d with senior agents? Do all agents […]
Form nimble agile teams
With agile, it’s easy to talk about processes, ceremonies, and workflows. But it’s also easy to lose sight of the team. In this article, we’ll explore the dynamics of forming nimble agile teams and how to configure Jira to support multiple teams. Plus, you’ll learn additional tips from the Jira team on how to optimize work across a set of teams.
Atlassian Pop-Up – we’re bringing Australia’s best place to work, to you!
In true Atlassian style, we’ll be hosting Pop-Up events around Australia to bring our people, culture, and office directly to you. We’re looking for the best and brightest talent in our own backyard to join our team and help unleash the potential in every team through the power of software. With more than 200 job opportunities available, we’re […]
Webinar: Practical Advice for Agile Product Management
A few months ago we held a webinar with two of Atlassian’s rockstar product managers on doing agile product management the right way. After seeing how helpful and popular it was, we’re doing it again! Save the date: November 12, 2014 10:00 AM PST We’re bringing back the dynamic duo of Sherif Mansour and John Masson […]
Fisheye/Crucible 3.6: branch reviews, actions dialog
Today we are proud to announce the release of Fisheye and Crucible 3.6. In this release we’ve made creating a review from a branch in your SCM much, much simpler and streamlined. We’ve also continued improvements to the performance and enhanced the overall experience with Fisheye and Crucible by adding faster keyboard navigation with the […]
Organic code reviews for a billion-dollar order system
Let’s get the punch-line out of the way up-front: “Without being asked”. In a move that genuinely surprised me, the team behind the Atlassian ordering system adopted peer code reviews in a purely organic manner. I’ve been thinking about why this is… But don’t developers hate code reviews? Code reviews have a long and chequered history in software development. […]
Important support policy change
To better serve our customers and partners, Atlassian has modified our security policy for Jira, Confluence, and Stash. Atlassian Cloud customers are not affected by any of the changes described in this email as Cloud customers are always updated to the latest fixes and versions. New policy for security fixes Under the new security policy, when […]