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Can better IT service improve software development?
With developers and IT teams working in separate systems, there are blind spots in the process. With no collaboration channel, IT teams don’t get the visibility and communication they need on fixes and improvements. Integrating service and development in one place makes critical feedback transparent, ensures uptime, increases value to the users, and improves the organization’s ability to collaborate.
Fisheye/Crucible 3.7: more powerful branch reviews
We’re proud to announce a new release of Fisheye and Crucible 3.7 today. With it, we’ve made branch reviews more powerful and automatic. This release also brings support to the latest versions of Git and Mercurial, and a variety of minor improvements and bug fixes.
Hipchat Server, reporting for duty!
Hipchat helps teams work better together. And we believe in helping every team. Some teams deal with very sensitive information–data that you might not want stored in the cloud. That’s why we’re excited to introduce Hipchat Server.
Introducing Jira Service Desk 2.2
You asked, we delivered. Our team has been working hard on ensuring that Jira Service Desk delivers an even more powerful, personalized, and collaborative experience.
Fun Fridays: how to speak Australian
Getting to know io.js
Last week, Twitter was abuzz about an initial release of io.js. io.js is an npm compatible platform originally based on Node.js and is a fork of Joyent’s Node.js. Why fork Node.js? The io.js team is made up mostly of the key contributors to Node.js. In August, the team created Node Forward which was an attempt by the community […]
Recap from Summit 2014: How Twitter reduced its support email volume by 80%
It was 2013, and Twitter’s internal IT team was faced with a flood of requests as the company grew from 900 to 3,600 employees in just two years. The big question: how would they continue to provide great service while growing like crazy?
Redefine what IT means to your business with Jira Service Desk
Redefine what IT means to your business. Watch Jira Service Desk’s newest demo video to learn how to help customers serve themselves, as well as collaborate on tickets by @mentioning customers and agents.
Mark your calendars! RoadTrip 2015 dates and cities announced!
Come join Atlassian for RoadTrip 2015. The tour kicks off in Dallas on March 3. See you this Spring!
IT and development working better together with Jira Service Desk
Collaboration is near and dear to our hearts here at Atlassian. Collaboration, for us, is not just about sharing documents and communication in Hipchat and Confluence, but it’s in the DNA of all our products. In Jira Service Desk, Atlassian’s IT Service Desk offering, collaboration is critical to solving IT tickets faster.
Keeping master clean with Bamboo and LEDs
This is a guest post from David Cook–growth hacker at Jut, Atlassian alumnus, and possibly the fastest man on earth. A few months ago, we realized we had a problem with our automated builds in Bamboo. There were some tests that only ran on master, and developers would sometimes merge in a branch that had passed locally, but would […]
Webinar: Power better development with an engineering knowledge base
You and your software development team are invited to our upcoming webinar, “How to build an engineering knowledge base to power better development.” We’re teaming up with Atlassian Expert, Praecipio Consulting, to teach you how to augment your development process with better knowledge sharing using questions and answers (Q&A).
Playing “hunger games” in Amsterdam for Room To Read
Recently some colleagues and I at Atlassian’s Amsterdam office got to thinking about how privileged we are to have some of the best local food in our very own kitchen. Not just that…it’s free of cost! We feel very blessed for this, and although we can’t stop boasting about it to our family and friends, there’s always a feeling in the back of our minds that not everyone is as lucky as we are…
Get everyone on the same page with Jira Portfolio
Happy New Year! It’s time to dust off those running shoes and tackle your new year’s resolutions! Often, teams take the New Year as a time to assess, re-prioritize, and plan. Even when using an agile approach, there is still a need to project and forecast over a longer time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. Agile portfolio management helps to get everyone in the organization on the same page.