Browse the blog
Filters
New in Jira Service Desk 2.3: a better customer experience
We’ve been working hard on delivering a new kind of service desk – one that’s focused on changing the way teams help their customers. In Jira Service Desk 2.3, we focused on shipping features that improve flexibility and collaboration to help everyone get the most out of their service desk experience. Check out what’s new.
New ebook: Jira Service Desk’s guide to asset management
For any IT team, understanding assets is the key to better service. Effective asset management means these questions always have answers. This results in better, smarter IT service and overall cost savings, as assets often account for 20% of IT budget. This guide shows you how to build a simple asset management solution with Jira’s flexible workflow engine and how to integrate support and asset management for streamlined IT service.
Stash Data Center is open for business
Since its first release in April 2005 by Linus Torvalds, Git has become the world’s most popular source code management system for developers. Git is also gaining traction within the enterprise. Thirty three percent of respondents to a 2014 enterprise survey by Forrester Consulting indicated that 60% or more of their code is currently stored and managed by Git-based systems. Git has become popular because of its easy branching model, flexible workflows, and distributed architecture.
Test management add-on Zephyr now available for Jira Cloud
Zephyr has announced the release of their next generation add-on designed to help customers accelerate agile testing inside Jira Cloud. The release of Zephyr for Jira Cloud helps project teams extend their Jira Cloud software to include testing into their workflows, and become more agile and collaborative. Since the launch of Jira Cloud, customers have been asking Atlassian for a way to customize their Cloud instances with add-ons from the Atlassian Marketplace.
That’d be great…
Atlassian loves the movie Office Space. It’s a classic; it’s before its time, and it’s just so true. We know all the jokes about staplers, and we’ve even talked about having an Atlassian flair day. We’re that serious. Last week, Office Space turned 16, and it feels as relevant today as it did in 1999. It’s crazy how little office culture has evolved since then. We still fight fax/printer/copier machines, cubicle farms cover swaths of corporate America, while information is locked away in people’s desktops or mailboxes. Sound familiar?
Aeria Games chooses Hipchat to scale internal communications
By 2014, Aeria Games faced a big challenge. They were growing like crazy. From 2012 through early 2014 they saw a series of mergers and acquisitions that led to a massive growth spurt. They quickly went from being a group of 200 to being a part of a company with over 500 people. Like any company growing that fast, they were going through some major growing pains involving internal communication.
Avoiding the email support ping-pong effect with Jira Service Desk
Learn about how email is the new ‘snail mail’ for service teams. This is the second post in our series on how your service team can build on top of email support with Jira Service Desk by getting the right information from the start, automatically categorizing tickets, and routing tickets to the right people.
Fun Fridays: how do you write shorter tweets?
Confluence Data Center: collaboration at full speed
Last week, we released Confluence 5.7, which helps teams collaborate more easily with inline comments. While all Confluence users will enjoy the ability to comment on project plans, MS Office files, images, and more, Confluence 5.7 also includes special capabilities for system administrators using the Data Center deployment option for Confluence.
Webinar recap: solve tickets, fix problems with Jira + Jira Service Desk
Do your software developers and IT agents work in different systems? Do you lose visibility when you manually transfer work from your help desk software to your bug and issue tracker? Enter Jira Service Desk, a new service management solution from Atlassian. Built on top of Jira, Jira Service Desk gives you one platform to track both tickets and the back-end issues that often cause them.
Fun Fridays: 2 Valentine’s Day gift ideas
Webinar: Scaling Git for growing teams
You want to ship high-quality software fast as your team grows and becomes more distributed, and we want to help you get there. We would like to invite you and your team to our upcoming Git webinar, “Git for Growing Teams.”
Webinar recap: Collaborative design in agile teams
Dean Hudson, Senior UX designer for Jira, walked us through a typical day on the Jira team for designers and developers alike in his webinar ‘Collaborative design in agile teams.’ He shared how Jira integrates design into an agile development framework and spent 40 minutes answering questions from attendees. Forty minutes was not enough time to answer the 300+ questions, so Dean came up with a list of his top 10 questions and answers so everyone can learn how we do it. These Q&As range from what design tools Atlassian uses to how Atlassian handles customer feedback.
Coding in the cloud with Bitbucket
We are proud to announce the integration of several popular cloud IDEs into the Bitbucket experience. You are already managing, building, and deploying your code to the cloud; you can now code in the cloud as well. Your personally-configured cloud IDE and dev environments are now accessible to you on any machine anywhere, all connected […]