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How to be a super user when working with Atlassian Support
If you’re an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on… Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts…
How to graduate from email support with Jira Service Desk
First, it’s important to remember that change is an evolution. It doesn’t just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.
Atlassian acquires Blue Jimp & Jitsi.org
We’ve acquired Blue Jimp, the mastermind team behind the Jitsi community. Jitsi is an open source project that includes the WebRTC Jitsi Videobridge, among other technologies. The Jitsi Videobridge relays video rather than mixing it which provides improved scale with higher quality and lower latency. These are very good things.
Confluence 101: using pages (so the dog can’t eat your homework)
The second Confluence 101 article talks about creating content with pages. It’s meant to give you the foundation necessary for confidence and success creating useful Confluence pages. The article covers the basic concepts of pages, some best practices, and tips and tricks.
Stash levels up deployment flexibility with AWS support
Flexibility is an important consideration for all professional teams, whether it concerns infrastructure, workflow, or scalability needs. It’s a factor that is always first and foremost for us when we’re building products and it’s something our customers have come to know and love about Atlassian. With respect to infrastructure in particular, these needs are changing. Gone are the days when on-premise solutions were the status quo – with the advent of affordable, secure, and scalable Infrastructure as a Service (IaaS) solutions, we’re now seeing a trend towards deployments in the cloud or a hybrid mix of both.
Plan better with Jira Portfolio 1.9
We’re excited to bring you Jira Portfolio 1.9, which makes planning even more realistic. The new capacity visualization makes it easy to see how much work can get done and provides transparency if targeted deadlines are not realistic. Flexible sprint configuration makes sure your portfolio plan reflects the way your team actually works, so you can accurately plan. And now you can update your teams’ work day settings so Jira Portfolio doesn’t think they’re working over the weekend and on Christmas.
Graduate from email support: How to set up email support with Jira Service Desk
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and unhappy customers. Plus, you’re not able to report on progress to show the value of IT to the rest of the business.
Collecting requests the easy way with Jira Service Desk
We often collect feedback and requests from people outside of our team. If they find a bug, need something done, or have a feature request – somehow and some way, they need to reach us. As an Atlassian, I prefer working in Jira. It’s my favorite place to plan, track, and get things done, however, I find that sending colleagues (who are often non-technical) to Jira introduces them to an unfamiliar interface they don’t necessarily know how to navigate.
Confluence 101: Lessons from a Confluence newbie
When I joined Atlassian, I had heard of Jira and Confluence, but had never used them. During my first day at the office, I was joined by other new hires and taken through our onboarding. We covered important items like which systems were tied to various passwords, the passcode for the alarm, and, most important, […]
Why we’re closing comments on our documentation
In the coming weeks we’re updating the site with better global navigation, cleaned-up information architecture, standardized page layouts, enhanced screenshots, and improvements to key content. We’re also making some important structural changes, particularly a decision to shut down page comments. The decision comes at no small cost to Atlassian’s technical writing team. All of us appreciate the chance to speak directly with customers and fielding questions and digging into specific use cases is a great way to learn the ropes of a product. So why did we make the call?
Introducing Confluence 101: The first step to getting an A in Confluence
Confluence is a powerful tool and we want you to get the most out of it. Confluence 101 is a series designed to help you learn the basics in Confluence. Organizing your work in spaces is the first article to get you started.
Play it safe: disaster recovery with Jira Data Center
Since we launched Jira Data Center in July 2014, Disaster Recovery has been one of the most frequently requested features from customers. Jira is business critical and customers want to be prepared and ensure its availability in the event of a disaster. Well, we listened and we’re excited to announce that it’s here! With Jira Data Center 6.4, customers can now configure a cold single or multi node standby site in a geographically separate location.
Jira 6.4: Release with confidence and sanity
Jira 6.4 is all about shipping with confidence so your team can enjoy a stress-free release every time they ship code. But before we dive into more Jira 6.4 goodness (did you hear about the new Jira Hipchat integration?), let’s take a quick trip down memory lane.
Happy birthday, Git! Cheers to 10 years
Dear Git, Watching you grow up over the last 10 years has been quite the journey. When your creator, Linus Torvalds, first announced you were coming into this world after only three days of coding, we had no idea how big of an impact you would have on all of our lives. You allow teams […]
Webinar recap: Continuous integration at scale with Bamboo
Sepideh Setayeshfar, Product Marketing Manager for Atlassian’s Developer Tools, presented the top features that make Bamboo a scalable continuous integration tool. Relive the action! Watch and share the recorded webinar now! In 30 quick minutes, we’ll cover: Visibility across teams with Stash and Jira integration Strong agent management with agent dedication, Docker and more availability zones […]