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Docker containers, Bamboo, and winning at continuous delivery
Trends like continuous delivery and microservice-based architectures are the reason SaaS darlings like Netflix and Etsy ship improvements to their customers 20 or more times a day. Talk about efficiency! And with the help of tools like Bamboo and Docker, your team can get there, too (even if you’re not shipping a SaaS product). Read on to learn how your team can use Docker and Bamboo to speed up an existing delivery pipeline, or revolutionize your development and deploy practices from the ground up.
The ABCs of Jira Service Desk: measuring success
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with pro-tips. In this last blog post, I’ll give you tips on how start measuring your success within Jira Service Desk.
Webinar recap: Put service at the center of your business
Last Thursday, we streamed a webinar about how Atlassian has set up Jira Service Desk to handle business team’s requests, including our legal, HR, and finance teams.
8 secrets to succeeding in product management
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. Listen to this blog! 1. Know and grow your lens. Product management is all about how you frame up problems and bring solutions into focus. Unlike some roles, a product manager’s success is not […]
Shiny, new, and groovy: Introducing the Jira Service Desk and Hipchat integration
The newest Hipchat integration has arrived: Jira Service Desk. No longer will you have to copy/paste support tickets into emails, chatrooms, and various communication tools. This is the end of email-based teamwork (goodbye, ‘reply-all’). We at Atlassian aim to unleash the power of teamwork- that’s why this new integration lets you go from ticket to chatroom in one click, and loop in your team for help.
Confluence 101: get the free ebook and graduate with honors
Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The […]
Learning Go with flashcards and spaced repetition
This year I have been choosing Go for all my coding projects. Go is brilliantly fast, simple to pick up, it has a powerful concurrency model based on message passing, and no forced – always on – object orientation. My impressions are similar to the ones many have previously articulated well – for example see “Go is unapologetically flawed…” […]
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers’ language and simplifying the request process. Today, I’m going to give you the second secret which involves making your agents’ life simpler […]
Three tips to help you organize tables in Confluence
Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here’s a look at three new features that will make a huge difference when you work with your next table.
Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are […]
Hipchat helps Code.org turn an Hour of Code into a lifetime of know-how
Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. “We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour.” – Hadi Partovi, CEO With Code.org’s success, courses now reach over 100 million students, and Hipchat is how they stay connected with employees and volunteers.
Atlassian Connect for Bitbucket: A new way to extend your workflow in the cloud
More than 3 million developers and 450,000 teams use Bitbucket to manage and collaborate on source code. But code collaboration is only a fraction of what software teams do on a daily basis to ship software. Nowadays, shipping great software involves constant context switching using tools that don’t integrate tightly. Even when integrations are made, […]
Webinar recap: Combine long-term planning and agile with Jira Portfolio
Every quarter, the Jira Portfolio team does their full roadmap review and long-term planning. This quarter, we were able to convince Martin Suntinger, the Principal Product Manager for Jira Portfolio, to give us a sneak peak into what goes down. Watch the webinar below to see how our planning experts use Jira Portfolio to combine both long-term planning and agile.
Connecting multiple accounts on Hipchat is here
We’re excited to announce that you can now log in to multiple Hipchat accounts from one app, so you can work with all of the teams across your network. Whether you have different accounts for different departments, or you work extensively with clients outside of your company, Hipchat helps everyone work better together. Agencies, consultants, freelancers, and collaborative superheroes rejoice!