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London calling: Jira Service Desk mixes it up at SITS 2015
Last month, we had the pleasure of attending the SITS 2015 conference, and we were blown away by what we saw, who we met and the overall reception from newcomers and our peers alike. We met some amazing teams doing incredible things, and we were humbled by the glowing review that not just Jira Service […]
Webinar recap: How Hipchat went global using Atlassian tools
The Hipchat team went from one team in San Francisco to multiple teams across four time zones before anyone could blink – let alone think about how hard it is to pull that off. Josh Devenny (Hipchat Product Manager, San Francisco) and Dave Minnigerode (Hipchat Development Manager, Austin) gave a great webinar about how they […]
Infographic: why IT teams like chat
85% of the IT teams we surveyed use chat tools. That’s a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.
#LoveWins at Atlassian
When I moved from Baton Rouge, Louisiana to San Francisco in 2011 to work for Atlassian, I wasn’t sure what to expect. From the outside, everything looked great. They even had these values that seemed to be a big deal. It didn’t take long being on the inside to realize what an amazing place to work […]
Getting roadmaps right: tips and tricks from our planning experts
In a previous Jira insiders, I showed you how the Jira Portfolio team combines long-term planning and agile execution using Jira Portfolio. I also mentioned that “techniques for coming up with a high-level product strategy could fill a separate blog post.” We were overwhelmed by the interest and feedback in that blog (thanks!), so I’m delivering […]
Stash steps up its real-time communication game with Hipchat
Whether you’re large, small, co-located, or distributed, the key tenet of success for your team remains the same – communication. Clear and consistent communication, whether it’s keeping everyone up to date with the status of your current project or simply informing the team of your upcoming vacation, is a vital part of ensuring your team continues to hum along like a well-oiled machine. Teams that realize this have turned to Hipchat and its ability to integrate into their day-to-day workflow.
A great place for Millennials
We are incredibly excited and honored to announce that Great Place to Work® and Fortune have recognized Atlassian as one of the 100 Best Workplaces for Millennials in the US, a new list based on the surveys of nearly 90,000 millennial workers across a variety of industries.
What’s a TAM?
Learn how a Technical Account Manager can help you get the most out of your Atlassian investment.
Cimpress’ launch party for Jira Service Desk: a photo essay
Remember when they destroyed the printer in Office Space? Many companies want to destroy their legacy systems. Cimpress (formerly Vistaprint) was able to realize their destructive dream recently, and Jira Service Desk was there to help. We wanted to bring a bulldozer, but, city codes and stuff. A week ago, Cimpress hosted a launch party for Jira Service Desk and celebrated their old legacy system going six feet under. Luckily, they sent us a few photos.
Atlassian’s Agile Coach goes TAM
Hey everyone! Dan, the agile TAM here. Many of you know me as a frequent author here on atlassian.reaktivdev.com, where I’ve written about Jira, agile, Jira Agile, and software development best practices. I joined Atlassian as the Agile Evangelist three years ago, and recently made the transition over to our Technical Account Management (TAM) team.
3 ways to report information in Confluence
Confluence has a simple mission: to be the one place where you organize, create, and discuss work with your team. You can centralize (and organize) all your work in a single place accessible by your entire team or company. In this blog post, I’ll focus on three major improvements to existing macros available in our latest release, Confluence 5.8, that will help you organize your work and knowledge in Confluence.
Introducing Jira Service Desk 2.5 with more of what you already love
There’s so much more to love with Jira Service Desk 2.5. In this release, we took the features that you already love and made them even better. Available today, Jira Service Desk 2.5 includes updates to: Reporting: track your team’s progress with more series in a Jira Service Desk reports Branding and customization: take control of the look and feel of your Help Center Real-time Queues: keep a closer eye on your queues with animated live updates in real-time
The new Bitbucket webhooks
Bitbucket webhooks are used by teams every day to test, analyze, deploy, and distribute great software to millions of people. As Bitbucket webhooks are one of our most popular integration points, we’ve had the opportunity to gather lots of feedback regarding our webhook payloads, usage, and integrations. We’ve listened to the community (check out public issues #7775, #5938, #4467, #6545 + […]
The IT team: saving the world, one computer at a time
When something’s not working, who are you gonna call? The IT team, that’s who. They’re the superstars who fix with a click, or know what’s wrong before you fill out a ticket. But can they handle a major problem? The demo server has crashed. There’s only two minutes until the client demo. Can the IT team save the day? Watch the latest video from Hipchat and Jira Service Desk and find out!
Jira Portfolio is now Jira Data Center compatible
Data Center is all about performance at scale. Jira Portfolio is all about agile at scale. And now we’ve combined the power of both — Jira Portfolio is now Jira Data Center compatible! So if you want to combine long-term planning with agile, and get great performance for growing teams, your time has finally come.