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Atlassian Summit 2015: how to convince your boss
Ahhh, the end of summer. (Or in the case of our southern hemisphere readers, the equally-lovely end of winter.) The kids are back in school, it’s still warm enough to grill up some burgers n’ brats, and your sunburns have finally healed. In short, everyone in the office is in a good mood. Which got […]
How to create product requirements using Confluence
We’ve written quite a bit about the conundrum of writing requirements in an agile environment. The most important takeaway is: the best way to kick-off your software projects is to build a shared understanding amongst your team. At Atlassian we find the best way to do this is to create a collaborative product requirement to hash […]
The customers have spoken: Thank you from Jira Service Desk
Jira Service Desk is the fastest growing product in Atlassian history, and we only started two years ago. The rocket ship we’re riding is amazing. We get out of bed every morning, ready to continue crafting software that IT teams actually like to use. We want customers to feel at home and live up to the high standards set […]
Creating insightful customer interview pages using Confluence
Using Confluence to document and share customer interviews can help with every step of the process, including using feedback to create better products. Check out these design tips and best practices for creating customer interview pages.
Atlassian named best workplace in Australia for the second straight year
We’re both thrilled and humbled that Atlassian has been named the #1 Best Place to Work in Australia for the second year in a row.
The how and why behind Trello’s visual brand guide
There are a lot of Trello things out there: web and mobile apps, marketing pages, documentation, blog themes, emails, t-shirts, stickers, help sites, swag, presentations, business cards, hats, and maybe a one-off belt buckle.
What’s your ShipIt project?
Have you or your team created a cool hack with Atlassian products? Have you customized it in a completely different way that will knock off our socks? Tell us about it!
Codegeist 2015: Enhance the tools you use
We’re delighted to announce Atlassian’s 8th add-on hackathon. Do you have an idea to make JIRA, Confluence, HipChat, or Bitbucket even better? Build an add-on, launch it in the Atlassian Marketplace, and you could be the next winner of Codegeist. Whether you’re an experienced add-on developer or trying something new, now is the time to build your add-on […]
Codegeist 2015: Enhance the tools you use
We’re delighted to announce Atlassian’s 8th add-on hackathon. Do you have an idea to make JIRA, Confluence, HipChat, or Bitbucket even better? Build an add-on, launch it in the Atlassian Marketplace, and you could be the next winner of Codegeist. Whether you’re an experienced add-on developer or trying something new, now is the time to build your add-on […]
5 easy steps to help your agile team run better sprint retrospectives
The agile development process is a fast-paced, iterative work environment that involves short sprint cycles and frequent deliverables. But does it actually work?
Maintaining company culture as your agile teams scale
Establishing a unified culture with a small team can be easy. But as an organization grows, maintaining that same agile culture gets more and more challenging. Teams can become siloed, and the shared company vision, norms, systems, and habits are more difficult to preserve. So what lessons can we impart about keeping your culture intact as your agile teams scale?
Skyscanner’s tips for bug triage in Jira + Jira Service Desk
When something goes wrong, it’s nice to know that you can simply raise a ticket and see it fixed. For those of us doing the fixing, it’s not as easy as it looks. You’ve probably got a backlog of tickets that you need to sort through each day. Some of those tickets actually report a […]
Don’t suffer from the ping pong of email support
A recent survey conducted by our team found that 70% of IT teams suffer from the ping pong effect when using email support. Want to learn more about the pains of email support and the top benefits of using a service tool? Read more in our infographic.
What every product manager needs to know about product analytics
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. As product managers, we take every opportunity we get to learn more about our customers because understanding their needs is critical to building and releasing useful products. This means conducting customer interviews, running surveys, and […]
Seven ways to create an awesome self-service culture
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.