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Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves Jira Service Desk’s built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.
Marketplace monthly: the latest add-ons, including Uber!
If you’ve ever thought to yourself, “Wouldn’t it be awesome if (insert Atlassian product) did…” there’s a good chance that someone else had the same thought and built an add-on to do exactly what you want. Welcome to the Atlassian Marketplace: home to thousands of add-ons for your favorite Atlassian products.
Bimodal IT, and 2 ½ other enterprise resolutions for 2016
In the mad dash for the end of the year it’s easy to forget that after all the lights, drinks, and budgets from 2015 come to a close, your company expects you to know what you’re doing for 2016. Here’s why you should plan to get a head start on bimodal IT, streamline some tools, and watch Star Wars.
4 tips for using Jira and Outlook
In a software development setting, it’s a common requirement to transfer information from emails to Jira Software, Jira Core, or Jira Service Desk. Have you ever wondered “Is there is a faster way to create a new issue?” Or “How do I work with the Jira Software notification emails?” These four best practices will answer those questions and show you how to get the most out of using Jira Software and Outlook together.
Atlassian University: new ways to help teams use Atlassian products
We’re excited to announce new learning content at Atlassian University to help accelerate your success. Atlassian University now offers something for everyone, from brand-new users to Jira admins. Our new learning levels provide content that’s focused on where you are – enabling teams to get the most out of Atlassian products.
How to become a high-performing IT support team with DevOps
High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their IT teams and the services they deliver. But what is DevOps all about, anyway?
PMs weigh in: prioritizing customer feedback and backlog grooming
Gathering customer feedback, turning feedback into actionable inputs, and then prioritizing those inputs for your development team are some of the most important functions of a PM. They’re also the most challenging. Every PM has their way of balancing and prioritizing their products backlog, but we want to give you some additional tips and techniques […]
How to get $#*! done faster with the new Confluence dashboard
We thought about how people start their days and their work in Confluence. We listened to feedback about the content people need right away and how often they access it. And we discovered that most of you spend the vast majority of your time working in one space, and highly value getting back to recent work as quickly as possible. So, we made it easier to find and resume your work with a brand new Confluence dashboard.
Cambodia trek 2015: Atlassian and Room to Read
On November 18th, twelve Atlassians from across the globe met in Phnom Penh to participate in our annual trek with Room to Read, an organization dedicated to breaking the poverty cycle through the power of education. Their focus is on improving literacy and gender equality in education throughout Asia and Africa.
Win everyone over with your roadmap: 10 tips for product managers
The presentation of a roadmap can be nail biting for both developers and product managers; one party has worked hard to come up with a vision while the other party waits to see the unknown that is going to affect their work. I felt this tension when I worked as a developer and I often […]
Get the most powerful integration experience with Hipchat Connect
Since its introduction a month ago, Hipchat Connect has produced over a dozen add-ons from our friends at services like Zendesk, Meekan, and Statuspage, with more coming from New Relic, PagerDuty, and Zephyr. And this is just the beginning.
Atlassian’s IPO and the power of teams
Today is a big day for Atlassian. A few minutes ago, we became a publicly traded company. Mike and I had the honor of ringing the NASDAQ opening bell, and we can think of no better way to celebrate than to recognize the work of our customers around the world and their teams that helped make all this possible.
Improved visibility and remote agent support in Bamboo 5.10
It’s now possible to see Bamboo build statuses in Bitbucket for both cloud and server users. With this feature, you’ll spend a lot less time switching between tools looking for the results of a sensitive commit. Build results appear in context – next to pull requests, commits, and branches – and are linked to the matching Bamboo builds. In addition to making the Bamboo and Bitbucket connection more friendly, we’ve enabled the use of remote agents in Bamboo 5.10 Cloud.
Inside Atlassian: a product manager and a dev manager walk into a planning meeting…
Product planning meetings are one of the most important meetings in a product’s lifecycle so we decided to take you inside a product planning meeting at Atlassian by filming the latest Portfolio for Jira planning meeting (filming the planning meeting of a planning tool seemed only fitting). These product planning meetings tend to happen quarterly and last about four hours (don’t worry – we time-lapsed it for you of course!).