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Git hooks for continuous integration
Git hooks are awesome in the context of continuous integration, so I want to share three CI-related use cases and point you to some ready-made hooks you can add to your workflow. If you’re new to Git hooks, no worries: we’ll start with the basics.
Separating the signal from the noise: how Atlassian does proactive support
I’m part of a team called Service Enablement, which is a special project group within the broader support team at Atlassian. We work closely with the support, engineering, product, and design teams to ensure that we provide a feedback loop between customers and the product. Most importantly, we try to prevent major incidents from happening before they happen – because we care about you as customers, and we want you to be customers for life.
Introducing smart graph: machine learning in action
Teams like HR, facilities, legal and even marketing adopt service desk portals to handle requests from their internal customers, and soon there are service desks for practically every team. But this viral spread of service desks within a company can make finding the right service desk sometimes challenging – let alone figuring out which request type matches the problem you’re trying to solve. So we used machine learning to make Jira Service Desk’s search a whole lot smarter.
5 Hipchat tips to help you get more done and have more fun
Last year, we introduced tons of new features that make Hipchat even slicker, smoother, and more fun to use. Up your Hipchat game with these 5 new tips and tricks, making you the pro we always knew you were. If you like these, you’ll also dig our tips and tricks for power users.
What is ChatOps? A guide to its evolution, adoption, and significance
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved from email to chat… and then, to ChatOps.
3 steps to marketing zen: how to visualize your workflow
Workflows provide a huge advantage to your marketing process and the success of your projects. As a visualization tool, workflows can help your marketing team come to consensus on the steps needed to complete tasks, anticipate or remove bottlenecks, and move much more quickly. Put simply, workflows give everyone a sense of ownership and accountability.
Distributed teams can now build faster with Bitbucket
We’re committed to helping teams deliver software at speed. Today we’re excited to announce that we’ve shipped these features: Smart Mirroring to improve clone performance for distributed teams, available in Bitbucket Data Center; Git LFS support to allow collaboration on all file types of any size, available in Bitbucket Server and Data Center; and Projects for organizing multiple repositories, available in Bitbucket Cloud, Server and Data Center.
How Jira Service Desk approaches ITSM
Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT isn’t one of them.
All hands on deck: how Trello runs town halls
At Trello we have Town Hall meetings where everyone at the company is in attendance. They are an open forum for anyone to ask questions, discuss what’s on their mind, or share what the team is up to. No matter their role, everyone is on the same level during these meetings.
5 tips for building the right diagram for your business challenge
A quick look at the Atlassian marketplace reveals that diagramming tools are some of the most popular add-ons available. There’s a reason for that: complicated tasks and concepts are often better expressed visually. Who wants read walls of text or a tab-filled spreadsheet? In the human brain, visuals are processed 60,000x faster than text, so organizing information in the most digestible way is a huge communication advantage.
Introducing Atlassian Tech TV
Atlassian Tech TV is a new project that takes you inside Atlassian where you get to hear how we make software directly from members of Atlassian’s software teams. We kick off with a series of one-on-one interviews as I chat with some of our most talented people from roles across engineering, design, QA, and product management.
Three resolutions for better agile ceremonies
No matter where you fall on the scale from zero to agile, by mastering the basics of agile development, you and your team can make awesome software. So in the light of the new year and bettering oneself, I propose three resolutions for your team – each one focused on an agile ceremony.
What agile retrospectives won’t improve, and what you can do about it
Retrospectives are one of those essential rituals of agile practice. They’re fast, they’re easy, and a great way for a team to focus on how to improve what they’re doing. But the thing with retrospectives is that they sometimes become all about the practice of your team, rather than the intent of your team. They become all about the team’s shoulda woulda coulda, rather than the team’s purpose…
Announcing the Atlassian Opportunity Scholarship – a partnership with Galvanize
When I joined Atlassian in June as our first Global Diversity Programs Lead, it was clear to me that the company was full of incredible people who believe in our mission: to unleash the potential of every team. It was also clear that our leadership understood that diversity (and its close cousin, inclusion) need to be improved – and quickly. The biggest question was, “How?” What is the underlying principle we’ll use when defining and improving our diversity initiatives? Thankfully, I had to look no further than our mission.
File Viewer for Bitbucket: view files of different formats in Bitbucket
File Viewer for Bitbucket Cloud is the winner of the Codegeist 2015 Atlassian hackathon, in the category Best Bitbucket add-on. This guest post is written by Alexander Kuznetsov, one of the developers of File Viewer for Bitbucket Cloud and co-founder of StiltSoft, an Atlassian Verified vendor and Atlassian Expert. Alexander has seven years’ experience as […]