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The secrets of JQL everyone wished they knew
An Atlassian expert shares his favorite JQL tips and shortcuts.
The planning fallacy: why we always end up overloaded at work
You look down at your to-do list and your heart starts racing. Why? You’ve just had that brutal realization that there is absolutely no way you’re going to be able to get everything done.
Why smart sales and marketing teams celebrate uptime
Past performance is not indicative of future results. You’ve probably heard this phrase. It’s a slice of legal disclaimer jargon that wiggled it’s way into our culture. Anyone who’s heard a bank commercial knows it. It’s gone from tiny lawyer print to bona fide figure of speech. It’s good advice, though. And it’s advice people […]
Add structure to your pipeline with multiple steps in Bitbucket Pipelines
Bitbucket Pipelines empowers modern teams to build, test and deploy their code directly within Bitbucket. Today, we’re excited to share a huge improvement to how Pipelines can be structured to suit your team’s workflow, with support for multiple steps – the highest voted feature request in Bitbucket Pipelines. With multiple steps in Pipelines, you can now: Structure […]
Powering Enterprise DevOps with Bitbucket Server 5.4 & Bamboo 6.2
Implementing DevOps practices in large or highly regulated organizations is a balancing act. How do you make your development and operations teams as productive as possible, improve the flow of work moving throughout the system, and maintain the scale and security required? The answer is to choose tooling that can do it all. [cta]Bitbucket Server 5.4 and Bamboo 6.2 bring […]
DesignOps: Unleashing the potential of our design studio
When your company grows, the demands placed on your design organization fundamentally change – there are more moving parts, and the systems and processes that used to work when the entire design team could sit in the same conference room start to break down. It’s an ongoing challenge, so we thought we’d share how we’re […]
How to develop a highly effective weekly review ritual in Trello
Those productivity enthusiasts want it all, don’t they? Morning rituals, evening rituals, and now a weekly review ritual, too?
How the new Dropbox app for Jira Software Cloud helps distributed teams stay in sync
[cta] Work is becoming more and more distributed across multiple teams, multiple time zones, and in multiple geographic locations. Today’s software teams are more collaborative and include more stakeholders from more disciplines than ever before. Many of those stakeholders don’t code, yet they rely heavily on Dropbox to collaborate with others in the organization. As […]
A guide to introducing Statuspage to your customers (with a template)
People need to know where to go or what to look for in case problems arise. In the physical world, things like first aid kits and fire exits give us a sense of assurance that somebody was paying attention and dotting the i’s and crossing the t’s. So why should an app or website be […]
4 ways to answer any customer support question
This is a guest blog post by Atlassian Marketplace vendor, StepShot. What’s your biggest challenge in your job as a customer support agent? Let us take a wild guess: it’s responding to customer support questions. Being in customer support (either internally in IT, or externally in customer service) is sort of like being a teacher, a […]
The mind map technique: how to set more productive goals
Ever feel like your goals are rich with potential, but a little scarce on productive outcomes?
Delightful customer service: what’s new in Jira Service Desk Cloud
More and more businesses today are differentiating on customer service. Companies like Airbnb have hundreds of support agents ready on the phone, email and chat to make the home sharing process seamless for users. The easier you make it for your customers to do business with you, the more likely they are to buy your […]
Scale agile practices with programs in Portfolio for Jira
[cta]To successfully scale agile, organizations need to know how software development is tracking against business priorities. This gives executives visibility into the status and progress of projects, and helps project management sleep at night. The tricky part, however, is figuring out how to link agile development to high-level deliverables. At Atlassian, we believe that the […]
3 ways to bridge the trust gap with customers (+ the best tools for the job)
Every time a consumer chooses your product or service, they expect your company to deliver as promised. Yet, according to the 2017 Edelman Trust Barometer, we’ve entered an era of “trust in crisis.” Only 52% of people around the world trust companies in any real way.