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3 ways to report information in Confluence
Confluence has a simple mission: to be the one place where you organize, create, and discuss work with your team. You can centralize (and organize) all your work in a single place accessible by your entire team or company. In this blog post, I’ll focus on three major improvements to existing macros available in our latest release, Confluence 5.8, that will help you organize your work and knowledge in Confluence.
Confluence 101: get the free ebook and graduate with honors
Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The […]
Three tips to help you organize tables in Confluence
Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here’s a look at three new features that will make a huge difference when you work with your next table.
Multiexcerpt plugin for Confluence: when once is not enough
Featured add-on: Multiexcerpt Plugin – Select multiple excerpts across a page or across different spaces and recombine them to aggregate your content the way you want. You want to display content from one page onto another page? Confluence makes that easy. But what if you’re a super-user and want to pull together excerpts from multiple pages or […]
Confluence 101: the 5 things I wish I knew sooner about creating pages
Here are five great tips for creating Confluence pages that I’ve learned (and wish I knew sooner) while using Confluence as the primary tool for working with my team.
Confluence 101: using pages (so the dog can’t eat your homework)
The second Confluence 101 article talks about creating content with pages. It’s meant to give you the foundation necessary for confidence and success creating useful Confluence pages. The article covers the basic concepts of pages, some best practices, and tips and tricks.
Announcing Google Apps integration for Confluence Cloud
Keeping up with numerous user directories for email, Confluence, and other software you use at work can quickly turn into a headache. Google Apps integration can make managing your user directory easier especially if you’re already using Google for email. Combine the ease of Google Apps for user management with Confluence where you create, organize, and discuss work with your team.
Share tribal knowledge securely with Confluence Questions 2
We built Confluence Questions to help you share tribal knowledge and get answers to your questions at work. It’s helped us share broad, Atlassian-wide questions and get answers to specific questions, too. Today, we’re excited to announce Confluence Questions 2, which will help you share information within your team by making sure questions are both relevant and secure.
How to build a self-service knowledge base
Help yourself, with Jira Service Desk and Confluence. Confluence is the best way to build your team’s knowledge and Jira Service Desk puts that knowledge to work. With the self-serve customer portal, you can help customers help themselves by putting answers directly at their fingertips. This short demo walks you through the seamless integration and shows you how to get going in just a few minutes.
7 knowledge management tips to improve your service desk
Every day, service desk agents rely on various knowledge to solve customer problems. Whether it’s located in a document or stored in someone’s brain, that knowledge helps resolve issues and provide consistent answers. But how well are teams managing their knowledge base? Do articles go stale? Is information silo’d with senior agents? Do all agents […]
Should you create a Confluence space for your team or for each project? Part 2 of 2
This is the second of a two-part blog series about creating team and project spaces in Confluence. You can find the first part here. Let’s pick up where we left off in the last blog post. At Atlassian, the answer to the title of this blog post, is ‘both’. We primarily dedicate spaces to a team – we have […]
Confluence tip of the month: shares vs. @mentions
To anyone who doubts that Atlassians are a little too obsessed with collaboration, and tools related thereto, let me describe a recent discussion we had (which took place on our internal Confluence, of course). It was lamented that, when you share a page and include a note, those thoughts are read by one person, then […]
Should you create a Confluence space for your team or for each project? Part 1 of 2.
This is the first of a two-part blog series about creating team and project spaces in Confluence. You can find the second part here. Confluence is powerful team collaboration software because it’s so flexible. At Atlassian, it’s our company intranet and helps every single team get their work done. Confluence is our heart and soul – where teams work together on […]
3 ways to keep your team on track with tasks in Confluence
We recently released Confluence 5.5 to improve how you create and manage ad-hoc tasks in the flow of your work. Tasks allow your team to stay transparent, accountable, and most importantly, in one place: Confluence. [youtube https://www.youtube.com/watch?v=chL4ONFFkyo?feature=player_embedded&w=640&h=360] 3 ways to use tasks in Confluence We use tasks all the time at Atlassian. Here are three ways […]
5 blogs that will help make your Confluence intranet more social
Confluence is the perfect place to create an open and social intranet. Our Confluence intranet is full of blogs that create discussion, spawn ideas, and challenge the status quo. Our blogging culture is what keeps us transparent, together, and gives everyone an equal voice. So, to help you spice up your company’s social life, here […]