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Enterprise Mail Handler for Jira Cloud brings non-Jira users into the conversation
Featured add-on: Enterprise Mail Handler for Jira (JEMH) – JEMH Email Handler provides the enterprise features you need. Jira has become the linchpin of your team, taking care of administrative and tracking tasks so that you can concentrate on what you do best. If only everybody you interact with used Jira, your world would be […]
A service desk for every team: introduction
Have you ever used Google to search for something you didn’t know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is becoming an expectation, not a luxury – and that should be the case if you have a question at work, too.
The ABCs of a simple service desk
Hi, I’m Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series, I’m going to give you the secret to creating an awesome service desk for your customers (hint: making it simple).
Tempo Books: new professional services automation add-on for Jira
This April, Tempo released Tempo Books, a modern and flexible professional services solution on top of Jira. Tempo Books for Jira is built on years of experience and customer feedback. As a result, our add-on is designed to address the unique requirements of professionals using Jira and Jira Agile for their sold services and client projects.
Tips for agile product management
At Atlassian, we pride ourselves on building great products. We rely on our fantastic product managers and product owners to lead the product design process. We’re also strong advocates of agile methodologies for software development, and love to share what we learn about agile with all of you. We’re excited to bring it all together […]
Automated Work Log for Jira: keeping time so you don’t have to
You’ve been working through an issue all morning and you suddenly realize you forgot to log the time you started. Oops. If you’re like a lot of people who can’t even remember what they had for breakfast, keeping track of a precise start time can feel hopeless. Automated Work Log for Jira, from Gebsun Support, may not spark your memory, but it could save your bacon next time.
Inside Atlassian: how the Portfolio for Jira team uses Portfolio for Jira
Long-term planning and agile: is it really possible? Even when using an agile approach, there’s still a need to forecast over a long time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. We tend to find that a lot of teams using Jira are actually tracking their long-term plans […]
Assign, discuss, done: more Jira + Hipchat goodness
Together, Jira and Hipchat eliminate shoulder tapping while ensuring that agile teams can collaborate and communicate in real-time. Team members get the information they want, when and where they want it. Does it get any better than that?
Confluence 101: the 5 things I wish I knew sooner about creating pages
Here are five great tips for creating Confluence pages that I’ve learned (and wish I knew sooner) while using Confluence as the primary tool for working with my team.
Jira Portfolio: the fundamentals
Getting started with anything new can be tricky, but getting the fundamentals right makes it a lot easier! For Jira Portfolio, the fundamentals begin with initiatives and themes, so we’ll start with those. Introducing initiatives We talk lots about initiatives and how they give you that cross-team and cross-project view, but what are they, actually? Initiatives are […]
How to be a super user when working with Atlassian Support
If you’re an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on… Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts…
How to graduate from email support with Jira Service Desk
First, it’s important to remember that change is an evolution. It doesn’t just happen overnight. Having realistic goals means it will be more exciting once your team hits them out of the park. After Jira Service Desk is set up, customers can contact support by either emailing requests (which then become tickets) or through the customer portal. Ideally, all customers would use the customer portal so the right information is given from the start and so their requests can be categorized easily.
Confluence 101: using pages (so the dog can’t eat your homework)
The second Confluence 101 article talks about creating content with pages. It’s meant to give you the foundation necessary for confidence and success creating useful Confluence pages. The article covers the basic concepts of pages, some best practices, and tips and tricks.
Stash levels up deployment flexibility with AWS support
Flexibility is an important consideration for all professional teams, whether it concerns infrastructure, workflow, or scalability needs. It’s a factor that is always first and foremost for us when we’re building products and it’s something our customers have come to know and love about Atlassian. With respect to infrastructure in particular, these needs are changing. Gone are the days when on-premise solutions were the status quo – with the advent of affordable, secure, and scalable Infrastructure as a Service (IaaS) solutions, we’re now seeing a trend towards deployments in the cloud or a hybrid mix of both.
Graduate from email support: How to set up email support with Jira Service Desk
If you rely on email for internal support, chances are valuable time is wasted going back and forth trying to get the right information. Work is assigned inefficiently, leading to slower resolution times and unhappy customers. Plus, you’re not able to report on progress to show the value of IT to the rest of the business.
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