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What’s a TAM?
Learn how a Technical Account Manager can help you get the most out of your Atlassian investment.
Atlassian’s Agile Coach goes TAM
Hey everyone! Dan, the agile TAM here. Many of you know me as a frequent author here on atlassian.reaktivdev.com, where I’ve written about Jira, agile, Jira Agile, and software development best practices. I joined Atlassian as the Agile Evangelist three years ago, and recently made the transition over to our Technical Account Management (TAM) team.
3 ways to report information in Confluence
Confluence has a simple mission: to be the one place where you organize, create, and discuss work with your team. You can centralize (and organize) all your work in a single place accessible by your entire team or company. In this blog post, I’ll focus on three major improvements to existing macros available in our latest release, Confluence 5.8, that will help you organize your work and knowledge in Confluence.
Jira Portfolio is now Jira Data Center compatible
Data Center is all about performance at scale. Jira Portfolio is all about agile at scale. And now we’ve combined the power of both — Jira Portfolio is now Jira Data Center compatible! So if you want to combine long-term planning with agile, and get great performance for growing teams, your time has finally come.
Docker containers, Bamboo, and winning at continuous delivery
Trends like continuous delivery and microservice-based architectures are the reason SaaS darlings like Netflix and Etsy ship improvements to their customers 20 or more times a day. Talk about efficiency! And with the help of tools like Bamboo and Docker, your team can get there, too (even if you’re not shipping a SaaS product). Read on to learn how your team can use Docker and Bamboo to speed up an existing delivery pipeline, or revolutionize your development and deploy practices from the ground up.
The ABCs of Jira Service Desk: measuring success
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with pro-tips. In this last blog post, I’ll give you tips on how start measuring your success within Jira Service Desk.
8 secrets to succeeding in product management
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. Listen to this blog! 1. Know and grow your lens. Product management is all about how you frame up problems and bring solutions into focus. Unlike some roles, a product manager’s success is not […]
Confluence 101: get the free ebook and graduate with honors
Our crash course in the basics of using Confluence started off with organizing your work in spaces. Next came creating content with pages, and we concluded with discussing work with your team. The goal: to give new users the resources to get started successfully, and vets a chance to learn best practices and new tips and tricks. The […]
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers’ language and simplifying the request process. Today, I’m going to give you the second secret which involves making your agents’ life simpler […]
Three tips to help you organize tables in Confluence
Tables are a useful tool when creating beautiful and organized Confluence pages. In our latest release, Confluence 5.8, we made some major improvements to table functions that will help you create and manage even your most massive tables. Here’s a look at three new features that will make a huge difference when you work with your next table.
Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are […]
Hipchat helps Code.org turn an Hour of Code into a lifetime of know-how
Code.org is a nonprofit dedicated to expanding computer science in schools in over 180 countries around the world. “We started out making a simple one-hour tutorial called the Hour of Code to get every single student in the whole world to try for at least one hour.” – Hadi Partovi, CEO With Code.org’s success, courses now reach over 100 million students, and Hipchat is how they stay connected with employees and volunteers.
Connecting multiple accounts on Hipchat is here
We’re excited to announce that you can now log in to multiple Hipchat accounts from one app, so you can work with all of the teams across your network. Whether you have different accounts for different departments, or you work extensively with clients outside of your company, Hipchat helps everyone work better together. Agencies, consultants, freelancers, and collaborative superheroes rejoice!
Multiexcerpt plugin for Confluence: when once is not enough
Featured add-on: Multiexcerpt Plugin – Select multiple excerpts across a page or across different spaces and recombine them to aggregate your content the way you want. You want to display content from one page onto another page? Confluence makes that easy. But what if you’re a super-user and want to pull together excerpts from multiple pages or […]
The challenges of scaling software development teams globally: pt. 1
Atlassian is a unique software company: we use our own products just as much as our 40,000+ customers do. And like so many of our customers, we experience the same growing pains that many software companies face, especially when it comes to scaling. Why? Because Atlassian went from one small team in Sydney, to over 1,300 people […]
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