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Maintaining company culture as your agile teams scale
Establishing a unified culture with a small team can be easy. But as an organization grows, maintaining that same agile culture gets more and more challenging. Teams can become siloed, and the shared company vision, norms, systems, and habits are more difficult to preserve. So what lessons can we impart about keeping your culture intact as your agile teams scale?
Skyscanner’s tips for bug triage in Jira + Jira Service Desk
When something goes wrong, it’s nice to know that you can simply raise a ticket and see it fixed. For those of us doing the fixing, it’s not as easy as it looks. You’ve probably got a backlog of tickets that you need to sort through each day. Some of those tickets actually report a […]
What every product manager needs to know about product analytics
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. As product managers, we take every opportunity we get to learn more about our customers because understanding their needs is critical to building and releasing useful products. This means conducting customer interviews, running surveys, and […]
Seven ways to create an awesome self-service culture
If there’s a shining light in the IT world that cuts those less-than-urgent tickets in half, it’s self-service. Self-service is a lifesaver, on both ends, because it helps your customers find what they’re looking for and it lets the IT team do what they do best: keep your business running smoothly.
Break it down: decomposing user stories in Jira
With over 500k agile projects in Jira (among just Cloud customers – wow!), we realized we’re sitting on a ton of data that sheds light on how agile teams function. We then bet, that with some anonymized data mining, we could find teams that have a release cadence that they hit sprint after sprint after sprint.
Three simple ways to encourage bug reporting
When it comes to software, bugs are always a concern. A bug in the system can take an entire company down if it goes unnoticed. Staying on top of your system’s health is imperative. But, who hunts for bugs?
A shake n’ bake recipe for realistic roadmaps with Jira Portfolio
This recipe is for the perfect roadmap. It’s data-driven, realistic, and it’ll give you the ability to combine agile and long term planning, without the need for messy spreadsheets.
The technology of hope: how MagView uses Jira Service Desk with Hipchat
If there’s one thing everyone everywhere can agree on, it’s that we all hate cancer. When we found that Magview, the leader in mammography technology, relies on Jira Service Desk and Hipchat to help their customers–we were thrilled. Helping technology that saves lives is a dream come true for us.
Database continuous integration with Bamboo and Redgate SQL CI
This is a guest post from Jason Crease, an application engineer working in Redgate’s DLM (Database Lifecycle Management) team. Most application developers are used to the benefits of continuous integration. With tools like Bamboo you can bring your application’s continuous integration and delivery pipeline together in a single workflow. What if you could include database continuous […]
Infographic: why IT teams like chat
85% of the IT teams we surveyed use chat tools. That’s a lot of people. 85% out of a 100% is a better number than Presidential election results, or how many customers were satisfied with The Baconator. We wanted to dig deeper, we wanted to know why IT loves them some chat instead of email. So, we went directly to the IT community to find out. We talked to agents, managers, and directors and asked them about how chat makes their work life awesome. Check out what they said.
#LoveWins at Atlassian
When I moved from Baton Rouge, Louisiana to San Francisco in 2011 to work for Atlassian, I wasn’t sure what to expect. From the outside, everything looked great. They even had these values that seemed to be a big deal. It didn’t take long being on the inside to realize what an amazing place to work […]
Getting roadmaps right: tips and tricks from our planning experts
In a previous Jira insiders, I showed you how the Jira Portfolio team combines long-term planning and agile execution using Jira Portfolio. I also mentioned that “techniques for coming up with a high-level product strategy could fill a separate blog post.” We were overwhelmed by the interest and feedback in that blog (thanks!), so I’m delivering […]
What’s a TAM?
Learn how a Technical Account Manager can help you get the most out of your Atlassian investment.
Atlassian’s Agile Coach goes TAM
Hey everyone! Dan, the agile TAM here. Many of you know me as a frequent author here on atlassian.reaktivdev.com, where I’ve written about Jira, agile, Jira Agile, and software development best practices. I joined Atlassian as the Agile Evangelist three years ago, and recently made the transition over to our Technical Account Management (TAM) team.
3 ways to report information in Confluence
Confluence has a simple mission: to be the one place where you organize, create, and discuss work with your team. You can centralize (and organize) all your work in a single place accessible by your entire team or company. In this blog post, I’ll focus on three major improvements to existing macros available in our latest release, Confluence 5.8, that will help you organize your work and knowledge in Confluence.
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