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How the agile manifesto rescued The Daily Telegraph’s service desk
The Daily Telegraph’s Director of Service Delivery, was facing a seemingly impossible task: bring service delivery back in-house, and do it within three months. Learn how they applied the agile manifesto and improved customer satisfaction by 140%.
How to make Jira Core issues work for your business team
Jira Core can help any business team manage any project. That means projects like onboarding new employees, and launching marketing campaigns, and keeping track of legal document updates with workflows. And that’s not all. Since more information is still needed to help teams make decisions and progress toward next steps, Jira Core lets you customize items called issues to help any member of your team match the unique way your team works.
Inside Atlassian: building a culture of innovation
Fostering a culture of innovation isn’t about providing ping-pong and free beer. It’s about your values and how you live them. Here’s a look at how we build a culture of innovation and how your company can, too.
TAM day at Summit: 3 big takeaways
Highlights from the Summit 2015 event TAM day, an exclusive event for customers in the technical account management program. It’s a full day dedicated to discussions with product leadership around scaling and standardizing across different business teams, and provides a collaborative environment to meet and chat with other TAM customers from around the world.
Announcing the Codegeist 2015 winners!
We received over 140 submissions for Codegeist 2015 – a 50% increase over the previous competition – making it one of the most successful Atlassian hackathons ever. Because of the huge demand for cloud based add-ons, this year’s competition concentrated on the cloud.
Portfolio for Jira: project managers edition
This is part three of Portfolio for Jira’s “across the team” series. In this edition, I’m going to show you how project and program managers can use Portfolio for Jira to accurately plan across projects and teams.
Keeping projects on track: four lessons for development managers
Imagine you had a product with millions of users, over five million lines of code, and more than 100 developers working on it. And then your company decided that this product had the opportunity to become an even more successful platform. Check out how two of our development managers co-coordinated Jira’s move from product to platform.
Portfolio for Jira: development managers edition
This is part 2 of the Portfolio for Jira ‘across the team’ series. Last time, we talked about product managers and how they can use Portfolio for Jira to organize ideas, build roadmaps, and play with what-if scenarios. So in this edition, I’m going to show you how development managers can use Portfolio for Jira to […]
How you can benefit from a growth mindset
The growth mindset can open pathways to more creativity and possibility, and enable the setting of higher goals and more achievement.
How to prioritize features using NPS®
In case you’re unfamiliar, NPS stands for Net Promoter Score. NPS is a loyalty metric that quantifies how customers feel about your product. Let’s take a look at how NPS can be used not just as a metric, but also as a powerful tool to help your software team prioritize features.
5 Jira and Confluence plug-ins your HR team will love
Many Atlassian customers don’t realize there are loads of add-ons and integrations within our marketplace, including these 5 Jira plug-ins an HR department can use to create a unique, customized central system for their team and processes. Jira isn’t just for software teams, because all teams need to plan, track, and collaborate on projects. We built Jira Core to make Jira simpler for all business teams, and these add-ons help tailor the HR experience.
Portfolio for Jira: product managers edition
There are a lot of stakeholders involved in the planning process, each with different needs, and as you’d expect, they all use Portfolio for Jira differently. So, we’re doing a series on Portfolio for Jira ‘across the team’ to show you how different team members can use it, starting with product managers. Product managers need reliable […]
6 call-outs from the Summit 2015 keynote address
Highlights from the Summit 2015 keynote address including Hipchat Connect, Jira Software, Jira Core, Jira and Confluence for iOS, the Health Monitor, Room to Read, and Pledge 1%.
A guide to setting up business workflows using Jira Core
When we surveyed users in 2014, we discovered that roughly a third of our customers used Jira for non-software projects. But despite the diversity of the businesses, there was a common denominator to their Jira use: non-software teams needed workflows to track work. That’s why we created Jira Core.
Confluence performance: twice as fast in the cloud
We need tools that support the speed at which we work. Even a slight wait can throw you off your flow. Have you ever gotten impatient while waiting for, oh… I don’t know… a Confluence page to load? So you pop over to Facebook (just for a sec – seriously!), and after chuckling over some pics […]
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