Browse the blog
Filters
Introducing smart graph: machine learning in action
Teams like HR, facilities, legal and even marketing adopt service desk portals to handle requests from their internal customers, and soon there are service desks for practically every team. But this viral spread of service desks within a company can make finding the right service desk sometimes challenging – let alone figuring out which request type matches the problem you’re trying to solve. So we used machine learning to make Jira Service Desk’s search a whole lot smarter.
5 Hipchat tips to help you get more done and have more fun
Last year, we introduced tons of new features that make Hipchat even slicker, smoother, and more fun to use. Up your Hipchat game with these 5 new tips and tricks, making you the pro we always knew you were. If you like these, you’ll also dig our tips and tricks for power users.
What is ChatOps? A guide to its evolution, adoption, and significance
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved from email to chat… and then, to ChatOps.
3 steps to marketing zen: how to visualize your workflow
Workflows provide a huge advantage to your marketing process and the success of your projects. As a visualization tool, workflows can help your marketing team come to consensus on the steps needed to complete tasks, anticipate or remove bottlenecks, and move much more quickly. Put simply, workflows give everyone a sense of ownership and accountability.
Distributed teams can now build faster with Bitbucket
We’re committed to helping teams deliver software at speed. Today we’re excited to announce that we’ve shipped these features: Smart Mirroring to improve clone performance for distributed teams, available in Bitbucket Data Center; Git LFS support to allow collaboration on all file types of any size, available in Bitbucket Server and Data Center; and Projects for organizing multiple repositories, available in Bitbucket Cloud, Server and Data Center.
How Jira Service Desk approaches ITSM
Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT isn’t one of them.
5 tips for building the right diagram for your business challenge
A quick look at the Atlassian marketplace reveals that diagramming tools are some of the most popular add-ons available. There’s a reason for that: complicated tasks and concepts are often better expressed visually. Who wants read walls of text or a tab-filled spreadsheet? In the human brain, visuals are processed 60,000x faster than text, so organizing information in the most digestible way is a huge communication advantage.
Three resolutions for better agile ceremonies
No matter where you fall on the scale from zero to agile, by mastering the basics of agile development, you and your team can make awesome software. So in the light of the new year and bettering oneself, I propose three resolutions for your team – each one focused on an agile ceremony.
What agile retrospectives won’t improve, and what you can do about it
Retrospectives are one of those essential rituals of agile practice. They’re fast, they’re easy, and a great way for a team to focus on how to improve what they’re doing. But the thing with retrospectives is that they sometimes become all about the practice of your team, rather than the intent of your team. They become all about the team’s shoulda woulda coulda, rather than the team’s purpose…
Sleighs and SLAs: how Jira Service Desk keeps Santa on schedule
Despite what you’ve seen in the movies, Santa Claus isn’t a one-man show – it’s a network. SCL is a worldwide operation of over 5,000 elves, reindeer, and a team of Santa decoys, all working together, along with CTO Mrs. Claus keeping everything running as smooth as red velvet Santa slacks. In fact, Mrs. Claus says her team loves Jira Service Desk’s built-in SLA (Service Level Agreement) management because it helps prioritize last-minute tasks. And real-time reports help her see issue resolution while providing crucial Christmas Eve preparation updates.
Marketplace monthly: the latest add-ons, including Uber!
If you’ve ever thought to yourself, “Wouldn’t it be awesome if (insert Atlassian product) did…” there’s a good chance that someone else had the same thought and built an add-on to do exactly what you want. Welcome to the Atlassian Marketplace: home to thousands of add-ons for your favorite Atlassian products.
Bimodal IT, and 2 ½ other enterprise resolutions for 2016
In the mad dash for the end of the year it’s easy to forget that after all the lights, drinks, and budgets from 2015 come to a close, your company expects you to know what you’re doing for 2016. Here’s why you should plan to get a head start on bimodal IT, streamline some tools, and watch Star Wars.
4 tips for using Jira and Outlook
In a software development setting, it’s a common requirement to transfer information from emails to Jira Software, Jira Core, or Jira Service Desk. Have you ever wondered “Is there is a faster way to create a new issue?” Or “How do I work with the Jira Software notification emails?” These four best practices will answer those questions and show you how to get the most out of using Jira Software and Outlook together.
Atlassian University: new ways to help teams use Atlassian products
We’re excited to announce new learning content at Atlassian University to help accelerate your success. Atlassian University now offers something for everyone, from brand-new users to Jira admins. Our new learning levels provide content that’s focused on where you are – enabling teams to get the most out of Atlassian products.
How to become a high-performing IT support team with DevOps
High-performing IT teams are embracing the DevOps revolution. And no wonder: a recent survey from HDI showed that the consumerization of technology is raising the bar in terms of what companies expect of their IT teams and the services they deliver. But what is DevOps all about, anyway?
Join over 150,000 working professionals
Culture, tech, teams, tips, delivered twice a month