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Top 10 user suggestions addressed by Portfolio for Jira’s live plans
Ever since I joined Atlassian as a product manager for Portfolio for Jira, there is one thing that keeps blowing my mind: the quantity and quality of feedback we’re receiving from you, our users. It’s humbling to see how much effort you put into providing us with great ideas, detailed descriptions of challenges you are […]
Twitter’s 5 tips for a successful knowledge base
Twitter has grown rapidly over the last few years, adding employees, offices, and acquisitions as quickly as the next trending topic explodes and dies away. Growth and change internally puts a burden on the IT team to scale support, and they’ve done that with a robust knowledge base in Confluence. To get the scoop, I sat down with Twitter’s Manager of IT, Alex Stillings, and IT Support Engineer, Alex Hernandez.
Transitioning from full-time school to full-time life
I’m Jamie, one of 80 new graduates to recently join Atlassian as a developer at our headquarters in Sydney. I’m in the middle of transitioning from “full-time study and part-time work” to just “full-time work”. Seems like that should be easy, right? It’s not. It’s hard in all kinds of ways I didn’t expect. Habits and attitudes that worked well for me and my peers during university are now unproductive in full-time life – and possibly toxic.
Inside Atlassian: the secret to legendary service
Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service, both external and internal, is part of Atlassian’s DNA. Check out our ebook to get practical tips from Mike on Atlassian’s service culture, a topic that is close to his heart.
Fisheye & Crucible 4.0: improved user management and blame on-demand
We’ve embedded Crowd (our single-sign on offering) in Fisheye & Crucible 4.0. Next, we improved Fisheye’s blame by making it on-demand. Blame information is now showing up only when you ask for it. Pages are also loading faster with the content block more focused on the code than before. We’re excited about this release and confident you will be too by the time you’re done reading this post.
Balancing visibility and autonomy: 5 signs you need an agile portfolio management tool
If your company is like ours, you’ve implemented agile development, partly because your teams crave the freedom and flexibility to work the way they want. But you’ve probably noticed that the larger your company grows, the harder it is to keep track of all the ongoing initiatives. Agile portfolio management tools like Portfolio for Jira can help you make sense of what’s going on across your teams and projects. If you’re asking yourself any of these five questions, consider giving it a try.
Inside Atlassian: tracking blog categories and performance with Jira custom fields
I can hold my own with math and numbers, but I don’t love them. I have to admit though, I’m starting to love data. Like many marketers, I spend a lot of time thinking about blogs. And blogging itself is becoming increasingly data-informed (if not fully data-driven, but that’s another story). How awesome is it that […]
Help desk vs. service desk: what’s the difference?
Does it matter if you use the term help desk, service desk, or ITSM to describe IT support? It does – as you might be underselling or overselling capabilities (either to yourself or others) including your IT support technology. Here’s a guide to looking at their differences and similarities.
Atlassian stands with Apple to support user data security
Atlassian provides products and services to companies and teams of all sizes, all around the world. Our customers’ trust in Atlassian is essential to our business, and we have to continually earn that trust by respecting their privacy and securely maintaining their data. This is exactly why we are proud to join Airbnb, Automattic, CloudFlare, eBay, GitHub, Kickstarter, LinkedIn, Mapbox, Medium, Meetup, Reddit, Square, Squarespace, Twilio, Twitter, and Wickr as Amici Curiae on a brief supporting Apple and opposing the FBI’s request for any sort of backdoor to make it easier to access customers’ iPhones and get access to their data.
A marketing workflow example: Jira for multi-team collaboration
Jira is at the center of Aeria Games’ work processes. All departments use it, even though the level of adoption is quite different. Read on to learn about how Aeria Games’ marketing team built a marketing workflow to reduce process complexity when collaborating with other teams in other departments.
5 Jira, Confluence, and Hipchat integrations to power your marketing team
As marketing becomes a more technical discipline, it’s imperative to find tools that streamline processes, help teams communicate, and enhance work transparency. With these 5 integrations and add-ons for Jira, Confluence, and Hipchat (not to mention hundreds more in the Atlassian Marketplace), marketers can get tremendous ROI from their marketing technology stack.
Kanplan: where your backlog meets kanban
There’s no silver bullet when it comes to picking an agile framework for your agile team. Whether you use kanban, scrum, or a combination of the two, like scrumban, agile is a team process. Every team needs to figure out which framework works best as a foundation for how to plan, track, and release great software.
Super-powered continuous delivery with Git
Developing as a team can be messy. You’re trying to understand which pieces of code everyone is working on, trying to make sure changes don’t conflict, trying to find defects before your customers do, and trying to keep everyone connected with the project up to date on how things are progressing. As it turns out, each of those problems is addressed by either Git branching or continuous delivery.
Inside Atlassian: Jira workflows for tracking blog projects
Chances are, your marketing team manages blog projects on spreadsheets. You probably track who is working on it, what state it’s in, when it’s going to be published, what it’s about, how it fits into larger marketing campaigns… And that’s just the stuff you’re concerned with before it’s published. It’ll come as no surprise that Atlassian’s marketing team uses Jira Core, Confluence, and Hipchat to keep our blogs running smoothly. So today I’m going to get all meta with a blog about how we use Jira Core, including some example workflows, to track our blogs.
Getting started with Jira Service Desk’s employee self-service and customer satisfaction reports
The right metrics aren’t just a “nice to have” – they’re a “must have.” Now, you can measure both employee self-service and customer satisfaction. By providing an easy and fast way for customers to get answers – like taking advantage of a knowledge base – customers are happier and agents are more productive. If you deliver a better self-service experience, you’ll likely see your customer satisfaction (CSAT) scores improve. Over time, your IT team will benefit from seeing these improvements, which in turn will improve team productivity. (Not to mention job satisfaction.)
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