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How you can benefit from a growth mindset
The growth mindset can open pathways to more creativity and possibility, and enable the setting of higher goals and more achievement.
How to prioritize features using NPS®
In case you’re unfamiliar, NPS stands for Net Promoter Score. NPS is a loyalty metric that quantifies how customers feel about your product. Let’s take a look at how NPS can be used not just as a metric, but also as a powerful tool to help your software team prioritize features.
Inside Atlassian: using scrum to balance operations and innovation on the support team
One of Atlassian’s core values is “Be the change you seek.” For Atlassian support, it means innovation can’t be put aside, despite very busy schedules. In other words, obstacles to change can’t stand in the way forever. Read about some of the successes and failures of the Atlassian support team’s efforts to innovate, and how scrum keeps their eyes on the ball.
#LoveWins at Atlassian
When I moved from Baton Rouge, Louisiana to San Francisco in 2011 to work for Atlassian, I wasn’t sure what to expect. From the outside, everything looked great. They even had these values that seemed to be a big deal. It didn’t take long being on the inside to realize what an amazing place to work […]
Getting roadmaps right: tips and tricks from our planning experts
In a previous Jira insiders, I showed you how the Jira Portfolio team combines long-term planning and agile execution using Jira Portfolio. I also mentioned that “techniques for coming up with a high-level product strategy could fill a separate blog post.” We were overwhelmed by the interest and feedback in that blog (thanks!), so I’m delivering […]
8 secrets to succeeding in product management
This post is part of our collection on product management. Learn best practices and get advice from Atlassian’s product managers here. Listen to this blog! 1. Know and grow your lens. Product management is all about how you frame up problems and bring solutions into focus. Unlike some roles, a product manager’s success is not […]
Inside Atlassian: how our HR team uses Jira Service Desk
The way we help each other inside of organizations is changing. With internal team collaboration so critical to success, how teams service and provide support to others in the organization is becoming a new way of approaching work. In our latest blog on this topic, we found that 50% of organizations have adopted or are […]
The challenges of scaling software development teams globally: pt. 1
Atlassian is a unique software company: we use our own products just as much as our 40,000+ customers do. And like so many of our customers, we experience the same growing pains that many software companies face, especially when it comes to scaling. Why? Because Atlassian went from one small team in Sydney, to over 1,300 people […]
A service desk for every team: introduction
Have you ever used Google to search for something you didn’t know? Or deposited a check at an ATM (or even better yet, deposited it through your mobile phone while wearing your pajamas)? Today, self-service is becoming an expectation, not a luxury – and that should be the case if you have a question at work, too.
Inside Atlassian: how the Portfolio for Jira team uses Portfolio for Jira
Long-term planning and agile: is it really possible? [cta] Even when using an agile approach, there’s still a need to forecast over a long time period. The challenge is to combine both a long-term vision and frequent, continuous delivery along the way. We tend to find that a lot of teams using Jira are actually tracking their long-term […]
Confluence 101: the 5 things I wish I knew sooner about creating pages
Here are five great tips for creating Confluence pages that I’ve learned (and wish I knew sooner) while using Confluence as the primary tool for working with my team.
How to be a super user when working with Atlassian Support
If you’re an Atlassian customer and have ever needed to contact Atlassian Support for your queries/issues, then read on… Have you wondered why your conversation seemed less effective while other customers are going ga-ga over Atlassian support? Do you feel it takes a while for investigation on an issue to take flight? Do you feel that you need to answer a number of questions every time before getting the answer for yours? Before we get into the details of why you may feel this way, lets take a look at some fun facts…
Inside Atlassian: stand-ups for distributed and co-located teams
Stand-up is one of the fundamental parts of agile development, and it’s often the most misunderstood. Let’s be real: stand-ups by themselves don’t make your team agile. They aren’t about inflating egos or justifying job descriptions. They aren’t a time to plan; Sprint planning is for planning. They also aren’t the only time to mention blockers. If you’re stuck, ask for help!