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What is ChatOps? A guide to its evolution, adoption, and significance
The most innovative teams of the last 15 years, have devised a new way of collaborating. Driven by the demands of running global services built for billions of users, software and IT teams evolved from email to chat… and then, to ChatOps.
How Jira Service Desk approaches ITSM
Despite ITIL’s status as the gospel of IT, traditional ITSM (IT Service Management) tools supporting traditional ITIL leave many IT organizations frustrated. Keeping it old school works in a lot of areas, but IT isn’t one of them.
How the agile manifesto rescued The Daily Telegraph’s service desk
The Daily Telegraph’s Director of Service Delivery, was facing a seemingly impossible task: bring service delivery back in-house, and do it within three months. Learn how they applied the agile manifesto and improved customer satisfaction by 140%.
Tearing down the walls between development and support
Anyone who works in support will agree: it feels like the dev team isn’t exactly on your side. One of the biggest frustrations in support is when a problem can’t be solved because the dev team is needed to fix a bug or create a new feature. Check out we broke down the departmental silos.
Bamboo, Docker, and building web apps
This post will go over a practical use case scenario that combines the power of Docker containers with Bamboo’s strong Docker features for building and deploying a web application — just one of the many ways the Bamboo Docker duo works together!
The smoke test: the golden arrow in an admin’s quiver
Software teams have long benefitted from using a smoke test to quickly validate a new software build. The smoke test is designed to verify basic functionality and the most common problems that appear in the product. Using a structured smoke test makes managing change across your Confluence instance much easier as it’s an easily reproducible test any administrator can perform. In this article we’ll cover how to use the admin tools to verify integrity, how to generate a good content test bed, and how to run those tests.
What’s a TAM?
Learn how a Technical Account Manager can help you get the most out of your Atlassian investment.
Speak at Atlassian Summit 2015 (and get a free ticket)
Become a rockstar on the Atlassian stage by speaking at our annual conference Atlassian Summit – which takes place November 3-5 in San Francisco. Each speaker gets a free ticket to attend all conference days. Call for speakers is open until May 15th so hurry up and submit your presentation summary. Help teams work […]
A skeptic’s guide to continuous delivery, part 4: the culture of dev/ops collaboration
This is the forth in our five-part series from guest blogger J. Paul Reed—build engineer, automation enthusiast, and host of The Ship Show podcast. Any discussion on the transition toward continuous delivery of your software would be incomplete if it neglected the cultural aspects of such a deep change. In many conversations about the larger concept of DevOps (which CD […]
Building a better robot
What if we could respond to emergencies better? What if the obstacles that put human beings in danger – fire, structural collapse, radiation – were less of an issue, and more lives, property, and wildlife could be saved? This is the thinking behind the DARPA Robotics Challenge (DRC), which Atlassian Developer evangelist Tim Pettersen is competing in […]
Don’t move to Git
Update: TL;DR: If you don’t like speed, being productive and more reliable coding practices then you shouldn’t use Git. (Please take the material below in good spirit, imagine the main voice is a grumpy friend stuck using SVN; no offense meant!) So, you’ve heard all your hipster friends raving about git. They say it’s the […]
Developers, help your team go from Bad to Badass
Developers, want your team to go from bad to badass? Want to learn workflows, tools and processes that your team can use to work better together and deploy software faster? Then plan your trip to San Francisco, October 1-3, for Atlassian Summit 2013! Industry leaders from organizations like Turner Broadcasting, Orbitz, and NASA’s Jet Propulsion […]
RebelLabs cooks up a continuous delivery pipeline with Bamboo
The mad-scientists-turned-provocateurs over at RebelLabs have released yet another stellar (and entertaining) report for software makers, Release Management for Enterprises. I find this exciting enough to blog about for two reasons: First, their take on what DevOps means for both individuals and the larger organization, as well as how the two disciplines drifted apart in the first […]
Open Dojo #3 – Application monitoring (live from PuppetConf!)
It’s that time again… another DevOps-themed hangout is a-brewin’. Just for fun, we’ll be coming to you live from PuppetConf in San Francisco! Our topic for August is application monitoring. We’ll discuss why it’s a good engineering practice and trade war stories about how it saved our SaaS, of course. But we’ll also dig in deeper […]