Jira and Service Management: Part 1
We found that roughly 40% of our Jira customers actually use Jira as a type of IT ticketing system. That’s great! Jira has been known to be flexible for software teams developing software and fixing bugs so why not also for service management?
8 pro-tips for automating Jira Service Desk
Ask anyone in IT – maximizing efficiency and minimizing small and monotonous tasks is the gold standard. Being able to streamline processes is absolutely essential in an industry where there’s never a shortage of work to do. That’s why service desk automation is awesome. Instead of spending hours manually triaging or following up on tickets, […]
Infographic: the new shape of modern IT teams
We recently conducted a survey of over 600 IT professionals across the United States to learn what makes modern IT professionals tick. We knew that IT teams come in all shapes and sizes but we wanted to dig deeper and understand what it means to be a modern IT team practicing ITSM. Modern IT teams […]
How productive, mature, and effective is your IT support team? Take our quiz and find out
Providing great IT support can sometimes feel like a long, uphill climb. You need to have a clear plan of action, make sure you have the right gear in place, and of course, be confident you’re leading your team in the right direction. To help you along in your support adventure, we’ve developed an interactive […]
Jira Service Desk 3.2 for Server: smarter, faster, simpler
Every day, we collect feedback from our 15,000 valued customers using Jira Service Desk to give great support. That’s why in the latest Jira Service Desk 3.2 Server release, we’ve focused on shipping improvements to the customer experience and agent productivity. These are two of the core missions of the product. In customer experience, we empower the […]
Inside Atlassian: the secret to legendary service
Back in 2001, our co-CEOs Mike and Scott started a global business from Australia with $10,000 on a credit card. They knew that nothing less than legendary service would be needed to be successful. Service, both external and internal, is part of Atlassian’s DNA. Check out our ebook to get practical tips from Mike on Atlassian’s service culture, a topic that is close to his heart.
New to the Data Center family: Jira Service Desk
Our customers have made it loud and clear: there’s a huge demand for Jira Service Desk Data Center. Jira Service Desk Data Center is now available, and is ready to help your growing organization perform at scale. Over 15,000 IT teams rely on Jira Service Desk and it’s quickly becoming the service management tool of choice for businesses large and small. Check out how data center can help your business.
Jira Service Desk 3: built for IT and service teams
At Atlassian, we love interacting and listening to you, our customers. Two years ago at Summit 2013, Atlassian introduced Jira Service Desk in response to customers who were looking to use Jira as an IT ticketing tool. At Summit 2014, we released a new Jira Service Desk with an agent-based pricing model so opening a ticket was free. Today, we’re totally excited to unveil the next evolution: Jira Service Desk 3!
Introducing Jira Service Desk 2.5 with more of what you already love
There’s so much more to love with Jira Service Desk 2.5. In this release, we took the features that you already love and made them even better. Available today, Jira Service Desk 2.5 includes updates to: Reporting: track your team’s progress with more series in a Jira Service Desk reports Branding and customization: take control of the look and feel of your Help Center Real-time Queues: keep a closer eye on your queues with animated live updates in real-time
The ABCs of Jira Service Desk: measuring success
In part 1 of this blog series, you learned to create a request catalog that is frictionless for your customers. Part 2 was about unleashing the power of queues for your support teams with pro-tips. In this last blog post, I’ll give you tips on how start measuring your success within Jira Service Desk.
The ABCs of Jira Service Desk: unleashing the power of queues
In my last blog post, I gave away the first secret to creating an awesome customer experience. We talked about the customer portal and how to focus on your customers, including thinking in your customers’ language and simplifying the request process. Today, I’m going to give you the second secret which involves making your agents’ life simpler […]
Come have a chin wag with Jira Service Desk!
Come have a chat with Jira Service Desk at the IT Service Management Conference, SITS, in London! We’ll be there on June 3rd and 4th showcasing the latest and greatest. You’ll find us in the expo hall – booth 210. There’s a massive banner, you won’t miss it. Also, plan on coming to a seminar to learn about Jira Service […]
The ABCs of a simple service desk
Hi, I’m Nikki, and I used to be a systems administrator. I want to share a few things that made us successful with our service desk here at Atlassian. In this new blog series, I’m going to give you the secret to creating an awesome service desk for your customers (hint: making it simple).
Introducing automation in Jira Service Desk 2.4
In Jira Service Desk 2.4, we’ve built an intelligent engine under the hood that automates common tasks and knows the next step so you don’t have to. This update includes: Automation: With a simple, intuitive UI, the automation engine performs actions based on specific events and conditions defined by you. Create action-based rules to do […]
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