How does Atlassian count customers? (2012 version)
Back in November 2010, I posted about how Atlassian counts customers. We’ve had a few changes since then, so it’s probably worth providing an update on this topic… The reason for providing the exact definition of how we count customers is to be Open and Honest with you — our customers and prospective customers. If we […]
Business Intelligence at Atlassian (Lightning Talk)
Information is core to our daily work at Atlassian. Our offices are filled with video screens showing software builds, sales stats, new hires and system metrics. Product Managers use data to forecast sales and justify product improvements. The Support Team continually monitors queues of incoming requests to ensure we meet service levels. Behind the scenes, […]
Melbourne Cup 2011 – Atlassian style
Australians enjoy gambling, and there’s no bigger day on the Australian gambling calendar than the Melbourne Cup. This annual horserace literally “stops the nation” as every Australia citizen turns on the television to watch 3-minutes of thoroughbred action. Other traditions associated with the Melbourne Cup include partying, silly hats and office sweeps. People contribute a few […]
It’s the Culture, Stupid!
If you ask a bunch of Atlassian staff why Atlassian was voted #5 in the Best Places to Work survey, you’ll get many different explanations. You’ll be told about ShipIt Days, 20% Time, hiring intelligent and enthusiastic staff, information collaboration, the Founder’s entrepreneurial spirit and my favorite — free food! But whatever people claim to be the […]
40,000 apologies from Kitty and friends
Have you every noticed how corporate blog posts only ever seem to be sprout joyful news, like a modern form or press release? Well, in sticking with Atlassian’s Open Culture, I’ll go against that trend and instead blog about something that went wrong… Two days ago, while trying to fix a problem with some of […]
How does Atlassian encourage software renewals?
Atlassian has a reputation for doing business somewhat differently than traditional Enterprise Software companies. Examples are: Providing free 30-day evaluations (with Support!) Showing all of our pricing on our website Having all of our documentation accessible online (to anybody!) Giving Source Code to our customers (no need for escrow agreements!) Having no salespeople Not requiring […]
How to get a job at Atlassian – An insider’s perspective
Three and a half years ago I wrote a blog post titled How to get a job at Atlassian that described the process I went through to get hired. I now find myself on the “other side of the table”, looking through resumés from applicants and trying to find the A-players who will best fit […]
How does Atlassian count customers?
At a recent Business of Software conference, our CEO Scott Farquhar told “The Atlassian Story” (slides). After the presentation, he was constantly approached by people asking for more information about the unique way Atlassian does business. In line with Atlassian’s “Open Company, No Bullshit” value, we’ll be sharing some of this information in these blog […]
Atlassian’s 20% Time now out of Beta
In my previous blog about 20% Time, I gave a summary of Atlassian’s “20% Experiment” but left readers hanging as to the future of 20% Time at Atlassian. Well, I’m glad to end that suspense now and officially announce that Atlassian is continuing with 20% Time, rather than keeping it under the label of being […]
Helping Atlassian scale, one sale at a time
We recently announced that Atlassian had passed $100m in total sales. This was the culmination of continuous growth over 6+ years. This growth is a result of great products, happy customers and positive word-of-mouth. But there’s another secret ingredient that has enabled us to sell such a high volume of product… our Internal Systems team […]
Atlassian’s 20% Time: A Year in Review
One year ago, Atlassian announced it’s 20% Time Experiment. Originally a 6-month trial, we’ve actually let it go for 12 months before reviewing results and determining its fate. In line with Atlassian’s innate openness, I’m happy to share our findings. Atlassian’s 20% Results At-a-glance 1 Year 48 Projects* (25 In Progress, 16 Incorporated into products**, […]
A video about Atlassian’s Core Values
While seeking inspiration for something to do for our regular ShipIt Days (especially since I’m not a developer), I had the idea of making a Common Craft-like video about life at Atlassian. Alas, that turned out to be too hard (boy, those Common Craft folks are great!), so instead I put together a video about […]
Atlassian’s 20% Time: A Year in Review
One year ago, Atlassian announced it’s 20% Time Experiment. Originally a 6-month trial, we’ve actually let it go for 12 months before reviewing results and determining its fate. In line with Atlassian’s innate openness, I’m happy to share our findings. Atlassian’s 20% Results At-a-glance 1 Year 48 Projects* (25 In Progress, 16 Incorporated into products**, […]
Atlassian’s 20% Time now out of Beta
In my previous blog about 20% Time, I gave a summary of Atlassian’s “20% Experiment” but left readers hanging as to the future of 20% Time at Atlassian. Well, I’m glad to end that suspense now and officially announce that Atlassian is continuing with 20% Time, rather than keeping it under the label of being […]
A World full of Atlassians
When we implemented an internal Staff Directory using MIT’s Exhibit technology, we thought it would be fun to also track where staff were born. Now, whenever somebody joins the company, they also appear on an online map: Our headquarters is in Sydney, Australia, so we have lots of people from Down Under. We have an […]
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