Calling all education non-profits! The Atlassian Foundation wants to give you $25k
Know of a non-profit focused on education doing great things in the world? The Atlassian Foundation is now accepting applications for $10,000 grants.
How Atlassian Support configures SLAs in Jira Service Desk
Atlassian Support is a global operation. With six regions, 24/7 availability, 15 products, cloud and server deployments, and different support tiers, we have a complex set of rules and logic about ticket routing. But even with our complex ticket routing system, getting the right engineer on the job in a timely manner for round-the-clock support requests […]
We’re updating our support offering for server starter (10-user) licenses
Community Support Starting July 10th, we will be supporting Server Starter Licenses* exclusively through the Atlassian Community. History of Starter Licenses and Community Our server 10-user license tier, otherwise known as the Starter License Program, has always been affiliated with our friends at Room to Read. Since 2009, Atlassian and Room to Read have partnered to raise […]
Atlassian Foundation in Cambodia: Transforming poverty through education
A team of 11 Atlassians visited Cambodia to further our efforts in rebuilding education there. This is a continuing post in our series on the Atlassian Foundation’s contributions to Room to Read in Cambodia. Read more in the series here. The Atlassian Foundation team is back from Cambodia, and each of us had a profoundly transformative experience. In this post I’ll […]
Atlassian Foundation in Cambodia: An introduction
A team of 11 Atlassians is headed to Cambodia to further our efforts in rebuilding education there. This is the first post in our series on the Atlassian Foundation’s contributions to Room to Read in Cambodia. Check back soon for more posts. The Atlassian Foundation in Cambodia It’s hard to believe it’s been almost five years since Atlassian […]
Welcome to the classier Atlassian Answers
Answers has a brand new look! If you’ve been wondering how strong a community Atlassian has, there’s no better place to get a sense of it than Atlassian Answers (well, ok, to be fair, Atlassian Summit has a pretty good buzz to it). We launched Answers 2 years ago – almost to the day – […]
Why I am in Support – Jeremy
This is part 2 is a series from Atlassian’s support team asking how we can help you better. The best support case I ever had Here’s a story of the best support case I ever had. At the time, I was the manager of a support team for a product that helped kids train the […]
Meet Hercules, the Atlassian Support Bot
The Atlassian Support team is happy to welcome a new member of our family: Hercules, the Atlassian Support Robot! We recently turned him loose on our support instance of Jira, where he looks through uploaded logs and returns known issues from an analysis. This post will describe some of the problems he solves and how […]
AtlasBar is Back!
If you attended Atlassian Summit last year, you know about AtlasBar, our homage to Apple’s Genius Bar. We set up the AtlasBar at Summit 2009 to answer questions and help customers. Last year’s AtlasBar was really fun for the support team. Answering questions in person makes doing support a completely different experience. We heard all […]
Atlassians Help Build the Old-Fashioned Way
At Atlassian we’re encouraged as employees to take initiative, and when we do it’s not met with a ton of red tape and approvals. The Atlassian Foundation allows employees 5 calendar days off to work on their favorite charities. Instead of taking a day for myself, I thought it’d be better if we could do a group activity, so last Friday eleven of us met up at Habitat For Humanity’s construction project in South San Francisco for a day’s work.
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